In the first two weeks of your enrolment at The Centre of Excellence Pty Ltd the Student support officer will conduct an interview with you to ascertain if there are any academic or non-academic welfare issues affecting your capacity to settle in Australia and succeed at your studies. If you do have academic or non-academic welfare issues then assistance will be provided and the Student support officer will maintain regular contact with you until you have settle in and resoled your problems. There is no additional charge for this service.
The Course Coordinator, Student Support Officer, Teachers and Administrator are available to provide advice and assistance to you at no charge from the College.
Students requiring special or intensive assistance must contact Student Support Officer who may deal with the problem or may refer students to external welfare and support services if required. The Centre of Excellence Pty Ltd will not charge for welfare and support services it supplies or for referring students to external welfare and support services.
Students will have to pay any fees charged by external welfare and support services that they use. Some fees may be partly met by your overseas student health cover.
Use the following guide to assist in identifying who you should contact in the College:
| Issue | Who to contact | What will happen | Contact details |
|---|---|---|---|
| Academic problems Course progress problems Study problems Attendance problems English language problems Assessment problems Homework problems Course Credit |
Teacher Academic Coordinator |
You will be given help Listening to the problem, assistance to find a solution, referral to someone with special skills to assist you. Study program Extra tuition Reassessment Intervention strategy |
studentsupport@coe.vic.edu.au |
| Student records Attendance records Course progress records |
Teacher Academic Coordinator Administration Officer |
You will be given help Your records will be made available to you and the details explained Any errors or omissions will be corrected |
studentsupport@coe.vic.edu.au |
| Housing Transport Personal issues Harassment Money problems Loneliness Family problems Orientation program Notice of intention to report |
Student Support Officer |
You will be given advice and help Assistance will be provided Details of people to contact for assistance will be provided Referral to external services may be suggested and arranged |
studentsupport@coe.vic.edu.au |
| Fees and refunds Access to your own records |
Administration Officer | You will be given help Your fee records will be provided and explained Any errors will be corrected Payment plans will be discussed Payment options will be discussed Your records will be made available to you and the details explained Any errors or omissions will be corrected |
studentsupport@coe.vic.edu.au |
| For visa matters | Department of Home Affairs | You will receive official government department advice | www.homeaffairs.gov.au
Phone 131 881 in Australia |
| For your ESOS rights and responsibilities | Department of Education and Training (DET) | You will receive official government department advice | ESOS Helpline +61 2 6240 5069 https://internationaleducation.gov.au |
Key College Staff
| Position | Name | Phone | |
|---|---|---|---|
| Chief Executive Officer | Anirban Sarkar | +61 3 5222 1818 | anirban@coe.vic.edu.au |
| Director of Studies | Kapil Deb | +61 3 5222 1818 | kapil@coe.vic.edu.au |
| Admission/ Change of Course/ Deferment | Ms. Harmanjot Kaur | +61 3 5222 1818 | studentsupport@coe.vic.edu.au |
| Enrolment/ administration / Finance
Academics Coordinator |
Mr. Kapil Deb Ms. Harmanjot Kaur & Mr. Rohit Mehta |
+61 3 5222 1818 | admin@coe.vic.edu.au
rohit@coe.vic.edu.au |
| Hairdressing & Beauty Coordinator | Ms. Tamara Zito | +61 3 5222 1818 | — |
| Student support officer | Ms. Hanae Takhashi Ms. Mehnaz Sharma Ms. Harmanjot Kaur Ms. Jacqui |
+61 3 5222 1818 | studentsupport@coe.vic.edu.au
jacqui@coe.vic.edu.au |
| Academic -Student Support officer | Mr. Rohit Mehta | +61 3 8638 8900 | rohit@coe.vic.edu.au |
| Personal/ welfare support | Ms. Hanae Takhashi | +61 3 8638 8900 | studentsupport@coe.vic.edu.au |
| Access to student records | Ms. Harmanjot Kaur | +61 3 8638 8900 | studentsupport@coe.vic.edu.au |
| Marketing and Admissions Manager | Jacqui McSweeney | +61 3 5222 1818 | jacqui@coe.vic.edu.au |
| Emergency After-hours | Mr. Kapil Deb | +61 402 016 398 | Kapil@coe.vic.edu.au |